Ordering Guide
Below is a step-by-step guide on how to use the New Online Ordering System:
Getting Started
If you do not have an account already, click 'Create an Account' in the top left corner of the page and complete the required fields to create an account.
Click here to log into your account.
How to Place an Order
To place your order, select the category of items from in the main menu bar at the top of the page to view the range of items available.
Select the item you want to order by clicking the image or item title.
Select the size (if applicable), adjust the quantity, and then click ‘add to cart’. If the item calls for additional information to be provided, you will need to complete the relevant fields before the item is added to the shopping cart.
Once you click ‘add to cart’ you will be given the option to either ‘Continue Shopping’ or 'View Cart & Checkout'. If more than one size is required you will need to enter each size separately.
To view what you have selected to order, at any time simply click on the 'Cart' icon at the top right of the page. From here you can 'view shopping cart' or if you are ready to proceed to the checkout, select 'Checkout'.
When viewing your shopping cart, you can edit quantities and what items are included, however please ensure you 'Update Cart' to confirm any changes are saved.
Once you’re happy with your cart contents click 'Proceed to Checkout'.
Before you can proceed to the Checkout Process, you will be required to log in, if you have not already.
Checkout Process Steps
Step 1: Shipping.
Shipping Address: Here you will be prompted to enter your details for the shipping address.
*Please note if you are ordering Bright Horizons uniforms, you must enter your centre's address.
Shipping Method:
- Star Track Express - Your shipping costs are automatically calculated based on the delivery address postcode and the weight and quantity of the items included in the order.
- Bright Horizons - If you are ordering Bright Horizons uniforms, free shipping is available to your Centre's address and will be sent on a monthly cycle.
Step 2: Review & Payments.
Payment Method: Choose from the below payment methods and provide the necessary details
- Purchase Order - Requires approval from Head Office before orders are processed.
- Direct Deposit - Account details will be provided for payment by bank transfer. Please ensure you quote the order number when making payment. The order will be processed once payment is received.
- Credit Card - Credit card payments are processed through ANZ eGate secure payment gateway. Once the order is confirmed you will be re-directed to the payment gateway to enter your card details.
Review your order details and ensure that everything is correct. The system will provide details of your order and the total amount to be paid, including shipping costs and GST. Once you are reviewed your order details, click 'Place Order' to submit.
If you have any questions you can email the friendly CIMC Group customer service team on enquiries@cimcgroup.com.au.